Terms & Conditions

*Important Information*

At Blackpool Helpline, transparency and clarity are paramount. We value your trust and aim to ensure your experience with us is both enjoyable and informed. Below, you'll find essential details of our Terms & Conditions, and Booking Conditions. These outline the guidelines and commitments we uphold, guiding you through your journey with us. Understanding these provisions ensures a seamless and secure experience, providing you with peace of mind as you explore the treasures of Blackpool. Your satisfaction is our priority, as we serve our commitment to your confidence in our services.

All Bookings

Accessibility Notes

Unfortunately, many of the hotels we use are not suitable for guests who are confined to a wheelchair or have limited mobility or are unable to manage stairs. Clients should make us aware at the time of booking of any mobility issues and we will try to allocate the most suitable bedroom available.

Confirmation of Booking

Your booking invoice sent to you once your booking has been processed at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer's responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guest names, room allocation, pick up point etc).

If you have not received your booking confirmation within the stated time above, please email us so we can arrange for a duplicate copy to be sent to you.

Prices and availability are correct at time of going to press although we reserve the right to change any prices online at any time without prior notification. If the price of your holiday is to increase or decrease after you have booked, your holiday cost will be unaffected; Blackpool Helpline will always seek not to increase the price of your holiday after your invoice has been issued. No refunds will be given if the holiday is discounted later.

Blackpool Helpline and you the customer have the right to cancel any reservation within 48 hours of the booking being made.

Blackpool Helpline also reserve the right to cancel any booking in exceptional circumstances although we would always endeavour to provide an alternative holiday suitable to the customer, failing this, all we can do is apologise for any inconvenience caused to you.

Transportation

It is the passengers, responsibility to ensure they are at their coach departure points 20 minutes prior to stated departure time. If you miss your departure it is the passengers, responsibility to make their own alternative travel arrangements to their hotel. Due to operational changes, it may be necessary to change your departure time at late notice to an earlier or later time. In the unlikely event that this is necessary Blackpool Helpline will notify you. Due to the nature of our coach operations, seats on-board the coaches are always allocated prior to departure. For guests with severe walking difficulties, we can request seats near the front of the coach although seats cannot be guaranteed, if we are to receive a high number of requests for seats near the front of the coach, these will be allocated at the driver's discretion.

Special Requirements or Requests

Unfortunately, some of the hotels we use are not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. Most hotels offered by Blackpool Helpline do have at least one customer lift that are regularly maintained, however in the event of mechanical failure all guests must be able to manage stairs within the hotel whilst repair work is carried out. Blackpool Helpline accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order. We do accept requests for guests with walking difficulties, such as low floor bedrooms and will always endeavour to meet all requests, however on occasions this may not always be possible. Please note, although customers can request a room type for their stay, we cannot guarantee the room number in any of the hotels at the time of booking.

Cancellation by Blackpool Helpline

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.

Cancellation by You

Any cancellation must be received in writing, by email, 48hrs before your departure date. Should you be unable to change the dates and require cancelling your holiday, the balance of your holiday will be dropped, but you must explain, this to the accommodation provider at the time of cancellation, as we don't take payment, at the time you booking, we take no responsibility, for this, as it is the customers responsibility to contact the accommodation provider to make them aware of this.

 You can the find the contact details of the hotel, in your booking confirmation.

Changes to your holiday

Should you require to make changes to your holiday such as the passenger names or hotel, you can do so up to 7 days prior to your departure date.

Complaints

Many of our customers enjoy their holiday and return with Blackpool Helpline; however, we realise that sometimes things may not be to your satisfaction. Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.

In the unlikely event that the hotel has been unable to resolve an issue to your satisfaction, please email Blackpool Helpline, during your stay at your earliest convenience, who will email the hotel on your behalf to resolve any issues or move you to alternative accommodation, It is far easier to rectify any problems when you are at the hotel than when you return from your holiday.

Should you have reported any issues during your holiday and do not feel that they were adequately addressed thus resulting in loss of enjoyment of your holiday, all complaints must be received in writing by email within 7 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 5 days of receipt of the email of complaint, however sometimes it can take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management or Blackpool Helpline during your stay.

Privacy Policy

Blackpool Helpline will never pass your personal details to any third-party companies.

*If you have any questions or concerns, please don't hesitate to reach out. We are always here to help.*